Cancellation And Refund Policy

1. Introduction

Diakart Healthcare Technologies Private Limited (“Diakart”) is committed to providing seamless and hassle-free diagnostic services. This Cancellation & Refund Policy outlines the terms and conditions for the cancellation of home collection service appointments and refund eligibility.

2. Cancellation Policy

2.1 Customer-Initiated Cancellations

• Customers may cancel their appointment for sample collection by notifying Diakart at least 2 hours prior to the scheduled time.
• Cancellations made less than 2 hours before the appointment may not be eligible for a full refund.
• Cancellation requests must be made via WhatsApp or customer support helpline – +91 7760 94 94 94.

2.2 Diakart-Initiated Cancellations

• Diakart reserves the right to cancel or reschedule appointments due to unforeseen circumstances, including but not limited to:
  • Phlebotomist unavailability
  • Extreme weather conditions
  • Operational challenges
• In such cases, customers will be notified promptly, and a full refund or rescheduling option will be provided.

3. Refund Policy

3.1 Refund Eligibility

• A full refund will be processed if the cancellation request is made at least 2 hours before the scheduled appointment.
• If a cancellation request is made within 2 hours of the appointment, a partial refund may be issued at the discretion of Diakart.
• Refunds will not be applicable once the phlebotomist has arrived at the designated location for sample collection.
• Refunds will not be applicable once the sample collection has been successfully completed.

3.2 Refund Process

• Approved refunds will be processed within 7-10 business days via the original payment method.
• Customers will receive a confirmation email or SMS once the refund is initiated.
• For any refund-related queries, customers can contact our support team at [email protected].

4. Rescheduling Policy

• Customers can reschedule their appointment free of charge if the request is made at least 2 hours before the scheduled time.
• Rescheduling requests made within 2 hours of the appointment may be subject to availability and additional charges.

5. Contact Us

• Diakart Healthcare Technologies Private Limited
• Customer Support: +91 7760 94 94 94
• Email: [email protected]

This policy is effective as of 01/01/2025 and is subject to periodic updates.